Shipping policy

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At Petlora, we want your order to arrive safely and within a reasonable timeframe. We currently offer free standard delivery throughout the United Kingdom.

Last updated: 23 September 2026

01. Shipping Area

Petlora currently ships orders to customers within the United Kingdom only.

We do not currently offer standard delivery to destinations outside the United Kingdom.

02. Free Standard Shipping

Standard shipping is free on Petlora orders.

There is no standard delivery charge added to eligible orders at checkout.

Free standard delivery applies to deliveries within our current United Kingdom service area.

03. Delivery Times

Our estimated standard delivery time is 4–8 business days.

1–2 days Order processing & handling

3–6 days Carrier transit

4–8 days Total estimated delivery

These are estimated delivery times and are not guaranteed delivery dates.

04. Order Processing

Orders are normally processed and prepared for dispatch within 1–2 business days.

Business days generally refer to Monday through Friday, excluding applicable public holidays.

Once your order has been processed, it will be handed to the relevant delivery carrier.

05. Carrier Transit

After dispatch, carrier transit is estimated to take approximately 3–6 business days.

Actual transit times may vary depending on the carrier, destination, seasonal demand and circumstances outside our reasonable control.

06. Order Tracking

Where tracking information is available, we may provide tracking details after your order has been dispatched.

You can use the tracking information provided to follow the progress of your delivery.

Tracking updates are provided by the delivery carrier and may take some time to appear after dispatch.

07. Delivery Address

Please make sure that your delivery address is complete and accurate when placing your order.

Petlora cannot guarantee successful delivery where an incorrect or incomplete address has been provided by the customer.

If you notice an error in your delivery address after placing your order, please contact us as soon as possible.

08. Delayed Deliveries

Although we aim to deliver orders within the estimated 4–8 business day timeframe, delays can occasionally occur.

Delays may be caused by circumstances such as severe weather, transport disruption, carrier delays, unusually high seasonal demand or other events outside our reasonable control.

The 4–8 business day timeframe is an estimate and should not be considered a guaranteed delivery date.

09. Lost or Damaged Orders

If your order appears to be lost, damaged or has not arrived within a reasonable period, please contact us.

We will work with the relevant delivery carrier to investigate the issue and help resolve it.

If your order arrives damaged, please contact us as soon as possible and provide photographs where available.

10. Delivery Attempts

Depending on the carrier and destination, a delivery may require a delivery attempt, safe-place delivery, or collection from a designated location.

Carrier procedures may vary depending on the delivery service used.

11. Returns and Free Return Shipping

Petlora offers free returns for eligible products in accordance with our Refund & Returns Policy.

For full information about our 90-day return period, return conditions and refunds, please visit:

Refund & Returns Policy →

12. Contact Us

If you have any questions about delivery or your order, please contact Petlora:

Petlora

18 Ashfield Cres

Billinge, Wigan

WN5 7TE, United Kingdom

Email: contact@petlora.co.uk

Phone: +44 7454 731567