At Petlora, we offer convenient and secure payment options so you can complete your order with confidence.
Accepted Payment Methods
Credit & Debit Cards
We accept major credit and debit cards available through our secure checkout.
Other Available Payment Options
Depending on your location, device and checkout availability, additional payment methods may be displayed at checkout.
Secure Payments
Payments are processed through secure payment services available through our Shopify checkout. Petlora does not store your complete payment card details on our own systems.
Payment information is handled by the relevant payment provider in accordance with its security and privacy practices.
Payment Currency
All prices on Petlora are displayed in British Pounds (GBP).
If your card or bank account uses another currency, your payment provider may apply its own exchange rate or additional fees.
When Will I Be Charged?
Payment is normally authorised and processed during checkout when you place your order.
Your order will only be processed after the payment has been successfully authorised.
Payment Problems
If your payment is declined, please check that your payment details are correct and that your card or payment method is enabled for online purchases.
You may also wish to contact your bank or payment provider if the problem continues.
Need Help?
If you have a question about your payment or order, please contact us.
Email: contact@petlora.co.uk
Phone: +44 7454 731567