How Can We Help?
Find answers to some of the most common questions about Petlora, orders, delivery, returns and payments.
Where does Petlora deliver?
We currently deliver to addresses within the United Kingdom. Standard shipping is free.
How long does delivery take?
Orders are generally processed within 1–2 business days, followed by approximately 3–6 business days for delivery.
The estimated total delivery time is 4–8 business days. Delivery times are estimates and are not guaranteed dates.
Is shipping free?
Yes. We offer free standard shipping within the United Kingdom.
How can I track my order?
When tracking is available, tracking information will be provided after your order has been dispatched.
What payment methods do you accept?
We accept major credit and debit cards and other payment methods displayed at checkout.
All prices are displayed in British Pounds (GBP).
Can I cancel or change my order?
Please contact us as soon as possible if you need to change or cancel an order.
We will do our best to help, but changes may not be possible once an order has entered processing or has been dispatched.
What is your return policy?
We offer a 90-day return period for eligible products. Please see our Refund & Returns Policy for full details.
Are returns free?
Yes. Eligible returns are free and there is no restocking fee.
Can I exchange a product?
Yes. Exchanges are available for eligible products. Please contact us before returning the item.
What if my order arrives damaged or incorrect?
Please contact us as soon as possible and provide your order number and, where possible, photographs of the product and packaging.
How long does a refund take?
Once approved, we aim to process refunds within 7 business days.
Your bank or payment provider may require additional time before the funds appear in your account.
Are Petlora products new?
Yes. Products sold by Petlora are offered as new products unless otherwise clearly stated on the product page.
How can I contact Petlora?
You can contact us by email at contact@petlora.co.uk or by phone at +44 7454 731567.