Legal notice

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This Legal Notice provides information about Petlora and the operation of our online store.

Last updated: 23 September 2026

01. Business Information

The Petlora online store is operated under the name Petlora.

Business Name: Petlora

Business Activity: Pet Products

Country of Service: United Kingdom

Address:
18 Ashfield Cres
Billinge, Wigan
WN5 7TE
United Kingdom

Email: contact@petlora.co.uk

Phone: +44 7454 731567

02. Website

Website: petlora.co.uk

Petlora provides pet products through its online store and currently serves customers within the United Kingdom.

03. Contact

For questions regarding orders, products, delivery, returns, refunds or general enquiries, customers can contact Petlora using the following details:

Email: contact@petlora.co.uk

Phone: +44 7454 731567

04. Website Content

We make reasonable efforts to ensure that the information published on our website is accurate and up to date.

Product descriptions, photographs, specifications, prices and other information may occasionally contain errors or require updates.

We reserve the right to correct errors and update website content where necessary.

05. Intellectual Property

Unless otherwise stated, the content displayed on this website, including the Petlora name, logo, text, photographs, graphics, designs and other materials, is owned by Petlora or used with appropriate permission.

Website content may not be copied, reproduced, modified, distributed or commercially used without appropriate permission.

06. External Links

Our website may contain links to third-party websites or services.

Petlora is not responsible for the content, availability or privacy practices of third-party websites.

We recommend reviewing the terms and privacy policies of third-party websites before using them.

07. Privacy

Information about how Petlora collects, uses and protects personal information is explained in our Privacy Policy .

08. Terms and Conditions

Purchases made through our website are subject to our Terms of Service .

09. Returns and Refunds

Information about our 90-day returns, free return shipping, refunds and exchanges can be found in our Refund & Returns Policy .

10. Shipping

Petlora currently offers free standard shipping within the United Kingdom.

Estimated delivery is generally 4–8 business days, including 1–2 business days for processing and 3–6 business days for carrier transit.

Full information is available in our Shipping Policy .

11. Applicable Law

Petlora operates its online store for customers in the United Kingdom and aims to comply with applicable laws and regulations governing its business and online sales.

Nothing on this website is intended to remove or restrict consumer rights that cannot legally be excluded or limited.