Privacy policy

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At Petlora, we respect your privacy and are committed to protecting your personal information when you visit or purchase from our website.

Last updated: 23 September 2026

01. Who We Are

Petlora is a pet products business serving customers throughout the United Kingdom.

Petlora

18 Ashfield Cres

Billinge, Wigan

WN5 7TE, United Kingdom

Email: contact@petlora.co.uk

Phone: +44 7454 731567

02. Information We Collect

When you visit our website, contact us or place an order, we may collect:

Your name
Billing and delivery address
Email address
Telephone number
Order and transaction details
Information you provide when contacting us
Device, browser and technical information
IP address and similar online identifiers

03. How We Use Your Information

We may use your information to:

Process and fulfil your orders
Arrange delivery of your purchases
Process payments
Provide customer support
Handle returns, refunds and exchanges
Communicate with you about your order
Improve our website, products and services
Maintain website security
Prevent fraud and misuse
Meet legal and accounting requirements
Send marketing communications where permitted by law

We do not sell your personal information to third parties.

04. Legal Basis for Processing

Depending on the circumstances, we may process your personal information because it is necessary to fulfil a contract, comply with a legal obligation, pursue legitimate interests, or because you have provided consent where required.

05. Payment Information

Payments made through our website are processed by secure payment providers.

Petlora does not need to store your full payment card details on our own systems. Payment information may be processed by the payment provider used during checkout according to its own privacy and security practices.

06. Sharing Your Information

We may share relevant information with trusted service providers when necessary to operate our business, including:

Shopify and website service providers
Payment processors
Delivery and postal companies
IT and hosting providers
Fraud prevention and security providers
Analytics and marketing providers where applicable
Professional advisers where necessary
Authorities where legally required

07. International Data Transfers

Some service providers may process personal information outside the United Kingdom. Where this occurs, appropriate safeguards will be used where required by applicable data protection law.

08. How Long We Keep Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected.

Certain information may need to be retained for longer periods to meet legal, accounting, tax or regulatory requirements.

When information is no longer required, we will securely delete or anonymise it where appropriate.

09. Your Privacy Rights

Depending on the circumstances and applicable law, you may have rights concerning your personal information, including:

Access your personal information

Correct inaccurate information

Request deletion

Request restriction of processing

Object to certain processing

Request data portability where applicable

Withdraw consent where applicable

To exercise your rights, contact us at contact@petlora.co.uk .

10. Marketing Communications

If you choose to receive marketing communications from Petlora, we may send you information about products, offers and promotions.

You can unsubscribe at any time using the unsubscribe link in our marketing emails or by contacting us.

Unsubscribing from marketing communications will not affect essential communications relating to an order you have placed.

11. Cookies

Our website uses cookies and similar technologies to provide essential website functions and improve your experience.

Cookies may be used to:

Keep the website functioning correctly
Remember items in your shopping cart
Maintain your checkout session
Understand website usage
Improve website performance
Measure marketing performance where applicable

Some cookies are necessary for the operation of the website, while certain non-essential cookies may require your consent.

12. Data Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

However, no method of transmitting or storing information online can be guaranteed to be completely secure.

13. Children's Privacy

Our website is intended for general consumers and is not specifically directed at children.

If you believe that a child has provided us with personal information, please contact us.

14. Third-Party Websites

Our website may contain links to third-party websites or services. These websites have their own privacy practices and policies.

We recommend reviewing the privacy policy of any third-party website you visit.

15. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, services or applicable legal requirements.

When changes are made, we will update the "Last updated" date at the top of this page.

16. Contact Us

If you have any questions about this Privacy Policy or how Petlora handles your personal information, please contact us.

Petlora

18 Ashfield Cres, Billinge, Wigan, WN5 7TE

United Kingdom

contact@petlora.co.uk

+44 7454 731567

17. Complaints

If you are unhappy with how we have handled your personal information, please contact us first so that we can try to resolve your concern.

You may also contact the UK's data protection regulator, the Information Commissioner's Office (ICO).

Visit the ICO complaint page →